Common questions
Can I cancel anytime?
Yes. Cancel from your Stripe billing portal at any time — no penalties, no questions. Your plan stays active until the end of the billing period.
What counts as a "pin"?
Every time you click Generate, that's one pin. The AI copy, algorithm score, and DALL-E image all come from a single generation. Reloading a saved pin from history doesn't count.
Do Free plans include AI images?
No. Free tier gets AI-written copy and algorithm scoring, but pin images require Starter or Pro. Upgrading unlocks DALL-E image generation on every pin.
What's in the Bulk Export?
Pro users can download a ZIP containing: pins-metadata.csv (all copy and scores), image-urls.txt (CDN links to every image), and a formatted pins-summary.html table. One click, everything.
Is there a refund policy?
Contact us within 7 days of your first charge if PinGenius isn't working for you. We'll sort it out.